This website is operated by Alpages of Switzerland (UK) Ltd. which has its registered office at 40 Anhalt Road, London SW11 4NX. Throughout the site, the terms “we”, “us” and “our” refer to Alpages of Switzerland (UK) Ltd. Alpages of Switzerland (UK) Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
London, October 2016
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Although we regularly review our pricing, all prices are subject to change without prior notice. We do not accept liability for any inaccuracies, omissions or errors in our product descriptions, including pictures, information, prices and references. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS, PRICES, DESCRIPTIONS, DELIVERY AND REFUND POLICY
Prices, Products, descriptions and availability of goods
We believe our prices are fair and reasonable, reflecting the hard work and experience that goes into the creation of these hand made cheeses and the artisan way of maturing them. Whilst we regularly review our pricing, all prices are subject to change without prior notice. We do not accept liability for any inaccuracies, omissions or errors in our product descriptions, including pictures, information, prices and references.
Our cheeses are only produced in the summer months and all come from small cheesemakers. Furthermore, matured cheeses take time to mature, obviously. When we run out of stock, we’re out of stock. If this happens after your has been accepted, we we will either substitute the out of stock item with a very similar cheese and notify you on your order note or contact you to arrange either a refund or a replacement. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
When you place an order to purchase goods from our website, we will send you an e-mail confirming receipt of your order and containing the details of your order. We must receive payment for the whole of the price of the goods you order, and the applicable charges for postage and packing before your order can be accepted.
Value Added Tax (VAT) is not applicable to cheese products; the VAT is calculated on shipping.
We are committed to bringing you high quality Swiss alpine cheese in peak condition. All of the cheese is selected personally for each individual order and is freshly hand cut especially for you at the time you order it from us. All orders are shipped according to the options as wished by you, the customer, at check out. Every cheese is immediately vacuum-packed. All cheeses are securely packed by us in thermopackages with ice which will stay cool for up to 36 hours. Depending on the weather conditions, we can do without the additional cooling to our own discretion.
We only deliver to the UK. If you are interested in deliveries to other countries, please contact us via e-mail.
If you have opted for direct (courier) delivery (specified London postcodes* only), we advise you to be at home to accept delivery of your order, which is normally between 1:00 pm and 7:00pm, Monday to Friday. Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order. If you are not at home, we will leave the goods in the place stated by you on your account. Once someone has taken receipt of the order or the courier has left your order in your stated designation we do not accept liability for loss or further delay of the goods. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion or malicious damage. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. If you have opted for direct (courier) delivery (specified London postcodes only*), please check the cheese on delivery – any cheeses found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves via e-mail within a reasonable time.
If the goods are lost or damaged if you have opted for Royal Mail delivery, please let us know promptly via e-Mail.
Delivery charges are specified at check out. The specified amount includes postage and packaging. Orders over 90£ are free of any delivery charges, except for next day delivery in London (specified postcodes). All orders to be delivered in London* are free, if you agree to a 72 h delivery. If you wish a next day delivery (London* only, and only from Monday until Friday), we have to add a 15£ delivery fee, the fee for Saturday delivery in London* is 20£.
Orders outside the selected London postcodes* are delivered by mail. The delivery fee (which includes postage and packaging) is calculated at check out.
*EC 1,EC 2, EC 3, EC 4, N1, N7, NW 1, NW 3, NW 5, NW 8, SW 1, SW 3, SW 4, SW 5, SW 6, SW 7, SW 8, SW 9, SW 10, SW 11,SW 12, W 1, W 2, W 6, W 8, W 9, W 11, W 12, W 14, WC 1, WC 2.
The minimum quantity of cut cheese is 250g. As your cheese is selected and cut to suit your order, there will inevitably be a small margin of error. In cases where we cut one of your cheeses a little underweight we will endeavour to compensate by giving you a larger piece of another of your selection.
As a subscriber, you will receive the cheeses you have ordered following your subscription plan. A reminder email is sent 48 hours prior to the deadline of changing your next delivery date should you wish to do so. You’re also able to alter the frequency or the dates of your subscription deliveries, to do this contact us via email. You may also alter the content of your subscription delivery, please give us notice via e-mail at least 48 hours prior to the stated delivery date of next coming order.
Cancellations, Refunds, and Complaints
We are selling perishable goods, therefore we regret that we can’t cancel an order once payment has been taken. If for any reason you are not happy with the cheeses you have ordered, please contact us. If the cheese in question is clearly faulty and has been so before it left our premises (an unlikely event, though), you will get a 100% refund or replacement. To find out what happened with the cheese, we will ask you to send the cheese back, if possible in a chilled box via courier service. Alternatively, you will be asked to provide us with a digital photograph of the fault this might save you from having to return the goods for inspection, although you will get a refund for your postage costs. In either case, we will deal with the matter in accordance with your legal rights. If you send us cheese back without contacting us via e-mail previously, we cannot grant you any refund or replacement. By law, we do not have to warrant that the quality of any products obtained by you from us will meet your expectations. If you wish to make any complaint regarding anything else of our service, please email us via the ‘contact us’ link on our website. We love the contact with our customers and we love to discuss cheese.
To prevent disappointments, please use our samples-service, especially when you first order. You will only be charged a nominal fee for your samples. This nominal fee will be credited on your next order. And if you don’t like any of the cheese samples at all, you will get your nominal fee back at 100%. Therefore, you basically obtain samples free of charge.
ACCURACY OF BILLING AND ACCOUNT INFORMATION, PAYMENTS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES OF THIS WEBSITE
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Alpages of Switzerland (UK) Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Alpages of Switzerland (UK) Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the English law.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Our Website contains copyright material and other proprietary information, including, but not limited to, text, photos, layout, style. The entire contents of our website is owned by Alpages of Switzerland (UK ) LTtd. and is protected by copyright and trade mark laws. User may not copy, modify, reproduce, republish, transmit, distribute, or in any way exploit, any of the content, in whole or in part without our written permission. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading copyrighted material.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org